Refund and Returns Policy

Overview

Our refund and return policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

Perishable goods such as food, flowers, newspapers, or magazines.
Intimate or sanitary goods.
Hazardous materials, flammable liquids, or gases.

Additional Non-Returnable Items:

Gift cards.
Downloadable software products.
Certain health and personal care items.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

Books with obvious signs of use.
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company—it may take some time before your refund is officially posted.
Contact your bank, as there is often a processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at vtightindia@gmail.com.

Orders Not Received

If you do not receive your order within the given time, and you have made a valid payment, we will refund your amount within 60 days. Please contact us with proof of payment to process your claim.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you receive a damaged product, you can request an exchange but not a refund. To be eligible for an exchange, you must contact us within 7 days of receiving the product. Exchanges will only be processed with valid proof, such as a video recording of the product being received or unboxed. Please email us at vtightindia@gmail.com and send your item to: H No. 308A, Sec 32, Hissar, Post Code 125001, Haryana, India.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping Returns

To return your product, mail it to: H No. 308A, Sec 32, Hissar, Post Code 125001, Haryana, India.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.